Connect With Us
Wondering where to go if you need help, whether you are applying or are already in the program?
Meet the CEED certificate team here to help you through your Yale certificate experience!
Have questions? Need some help?
Our website is very comprehensive, and we hope you can get most of your questions answered by navigating through the links in the menu.
Make sure to consult our FAQs webpage for answers to frequently asked questions about the certificate. If you still need assistance, see below for how you can reach us!
Contact Us
Our inboxes are monitored Monday through Friday during business hours. You should receive a response to your message within one to two business days. During periods of high volume, response times may be delayed. There are few of us and many of you, so we thank you for your patience!
Submitting a ticket through G.L.A.S.S. or sending us an email is preferred so that we can ticket, route, track, and resolve your issues efficiently. If you would like a phone call, please include your phone number in your email.
Admissions
- Email us at cbey.admissions@yale.edu
Tuition
If you're an admitted participant and need assistance making a tuition payment, you can:
Program
If you have questions about the program structure or curriculum, or you're an enrolled learner seeking assistance from the teaching team, you can:
- Email us at ceed.certificate@yale.edu
Technical Assistance (i.e., Yale G.L.A.S.S.)
If you have questions about or requests for technical support, please submit a ticket through the Yale G.L.A.S.S. platform, or send an email to onlineprograms@yale.edu. You may also want to refer to their useful Help page, here.
